Shipping Policy

Thank you for shopping with Live Life Radiant. We aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

When can I expect to receive my order?

Orders are generally processed and shipped within 1–5 business days after your order is placed.

After your order has been shipped, estimated delivery is typically 10–20 business days, depending on your destination, carrier availability, local delivery conditions, and other factors.

Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

* customs clearance or inspections;
* carrier or transportation delays;
* high-volume or peak shopping periods;
* severe weather or other disruptions;
* local postal or courier delays; or
* incorrect or incomplete shipping information.

Business days generally exclude Saturdays, Sundays, and public holidays.

How can I track my order?

Once your order has been shipped and tracking information becomes available, we will send you a Shipping Confirmation email containing your tracking number.

You can use the tracking information provided in the email to check the status of your shipment.

Please note that tracking information may take several business days to update after a shipment has been dispatched.

If you have difficulty tracking your order, please contact us at service@liveliferadiant.com.

What are the shipping rates?

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the destination, products ordered, shipping method, or promotional offers available at the time of purchase.

Any free-shipping promotion or other shipping offer is subject to the conditions displayed on the Site at the time of your order.

Which countries do you ship to?

We offer shipping to many international destinations.

Shipping availability may vary depending on your location, the products ordered, carrier availability, and applicable shipping or import restrictions.

If we are unable to ship your order to the address provided, we will contact you using the information associated with your order and, where appropriate, arrange an alternative solution or refund.

For questions regarding shipping availability to your destination, please contact service@liveliferadiant.com.

Can I change my shipping address?

If you need to change your shipping address, please contact us at service@liveliferadiant.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate address-change requests before an order is processed or shipped. However, we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Customers are responsible for ensuring that the shipping information submitted at checkout is complete and accurate.

Can I ship my order to an address different from my billing address?

Yes. You may enter a shipping address that is different from your billing address during checkout.

Please ensure that all shipping information is accurate and complete before submitting your order.

How is my order shipped?

Orders are processed during regular business days, excluding weekends and public holidays.

Depending on product availability, your location, and our fulfillment network, orders may be shipped from different fulfillment centers or logistics partners.

If your order contains multiple products, those products may occasionally be shipped separately and arrive in different packages or at different times. Where available, separate tracking information may be provided for each shipment.

There is normally no additional shipping charge to you solely because we divide an order into multiple shipments.

Customs, Duties, and Import Taxes

International shipments may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.

Where such charges apply and are not expressly included in the amount collected at checkout, they may be the responsibility of the recipient, subject to applicable law.

Customs processing may also result in additional delivery time. We do not control customs authorities or their processing times.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

We are not responsible for delivery delays or failures resulting from incorrect or incomplete address information provided by the customer, except where required by applicable law.

If a shipment is returned to us because of an incorrect or incomplete address, please contact us so we can review the available options.

Lost, Delayed, or Undelivered Packages

If your tracking information indicates an unusual delay or you believe your package may have been lost in transit, please contact us at service@liveliferadiant.com.

We may ask you to confirm your shipping information and provide relevant order details so that we can investigate the shipment with the applicable carrier or logistics provider.

A shipment being delayed does not necessarily mean that it has been lost.

Damaged Packages or Products

If your order arrives damaged, please contact us at service@liveliferadiant.com as soon as reasonably possible after delivery.

Please include your order number and, where possible, clear photographs showing the damaged product and/or packaging so that we can review the issue.

Any refund, replacement, or other remedy will be handled in accordance with our applicable Refund/Return Policy and your rights under applicable law.