FAQ

Welcome to LiveLifeRadiant. Below you'll find answers to some of the most common questions about ordering, payment, shipping, returns, and your account information.

If you need additional help, contact us at service@liveliferadiant.com.

ORDERS & CHECKOUT

How do I place an order?

Shopping with Live Life Radiant is easy:

1. Choose the product and any available options or quantities.

2. Click “Add to Cart” or the applicable purchase button.

3. Review the items in your cart and proceed to checkout.

4. Enter your contact, shipping, and payment information.

5. Apply a discount code, if applicable.

6. Review your order details carefully.

7. Complete your purchase.

After your order has been successfully submitted, you should receive an order confirmation by email.

How do I know if my order was successfully submitted?

After successfully placing your order, you should receive an order confirmation email containing your order number and purchase details.

If you do not receive a confirmation email, please check your spam or junk folder first.

If you still cannot find it, contact us at service@liveliferadiant.com and provide the name and email address used to place the order.

Can I change my order after placing it?

If you need to change an item, quantity, or other order information, contact us at service@liveliferadiant.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before the order enters processing or is shipped. However, we cannot guarantee that changes can be made once fulfillment has begun.

Can I change my shipping address?

Please contact us at service@liveliferadiant.com as soon as possible if you need to change your shipping address.

We will make reasonable efforts to update the address before your order is processed or shipped, but address changes cannot be guaranteed once fulfillment has begun or the shipment has been dispatched.

Please check your shipping information carefully before completing your order.

Can I cancel my order?

If you wish to cancel an order, contact us at service@liveliferadiant.com as soon as possible.

We will make reasonable efforts to process cancellation requests before fulfillment begins. Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already been processed or shipped, please refer to our Refund/Return Policy for available options.

SHOPPING CART

How do I add an item to my cart?

Visit the product page, select your preferred options and quantity, and click “Add to Cart.”

You can then continue shopping or proceed to checkout.

How do I view my shopping cart?

Select the Cart icon on the Site to view the products currently in your cart.

From your cart, you can review your selected products and quantities before proceeding to checkout.

How do I remove an item from my cart?

Open your shopping cart and select the applicable remove or delete option for the product you no longer wish to purchase.

Your cart total should update automatically.

How do I change the quantity of an item in my cart?

Open your shopping cart and adjust the quantity using the available quantity controls.

Your cart total should automatically update to reflect the new quantity.

PAYMENT & DISCOUNTS

What payment methods do you accept?

We accept the payment methods displayed as available at checkout.

Depending on your location and device, available payment methods may include major credit or debit cards and accelerated or digital payment options.

The payment methods available to you will be shown before you complete your purchase.

Can I pay with PayPal or Apple Pay?

If PayPal, Apple Pay, or another digital payment method is available for your order, it will appear as a payment option during checkout.

Availability may vary depending on your country, currency, device, browser, and other factors.

How do I use a discount code?

If you have a valid discount code:

1. Proceed to checkout.

2. Locate the discount or promotional code field.

3. Enter your code.

4. Select “Apply.”

5. Confirm that the discount has been applied before completing your purchase.

Discount codes may be subject to expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, or other promotional conditions.

Unless otherwise stated, discount codes and promotional offers may not be combined.

SHIPPING & DELIVERY

When will my order be shipped?

Orders are generally processed and shipped within 1–5 business days after your order is placed.

Business days generally exclude weekends and public holidays.

For more information, please refer to our Shipping Policy.

How long does delivery take?

After your order has been shipped, estimated delivery is typically 10–20 business days.

Actual delivery times may vary depending on your destination, carrier availability, customs processing, local delivery conditions, and other circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information.

How can I track my order?

Once your order has shipped and tracking information becomes available, we will send you a Shipping Confirmation email containing your tracking information.

Please allow several business days for tracking information to update after dispatch.

If you have difficulty tracking your shipment, contact us at service@liveliferadiant.com.

Will all of my items arrive together?

Not necessarily.

Depending on product availability, your location, and our fulfillment network, products in the same order may occasionally be shipped separately.

If this happens, your packages may arrive at different times and may have separate tracking information.

Do you ship internationally?

We offer shipping to many international destinations.

Availability depends on the destination, products ordered, carrier availability, and applicable shipping or import restrictions.

If we are unable to ship your order to the address provided, we will contact you.

Will I have to pay customs duties or import taxes?

International shipments may be subject to customs duties, taxes, tariffs, or other import charges imposed by your destination country.

Where these charges are not expressly included in the amount collected at checkout, they may be the responsibility of the recipient, subject to applicable law.

Please refer to our Shipping Policy for more information.

MISSING, INCORRECT & DAMAGED ITEMS

What should I do if an item is missing from my order?

First, please check whether your order was divided into multiple shipments. Products shipped separately may arrive at different times.

If you believe an item is missing, contact us at service@liveliferadiant.com and provide your order number and details of the missing item.

We will review the shipment and help determine the appropriate resolution.

What should I do if I receive the wrong product?

Please contact us at service@liveliferadiant.com as soon as reasonably possible and provide:

• your order number;

• the name of the incorrect product; and

• clear photographs of the product and packaging, where appropriate.

We will review the issue and provide an appropriate resolution in accordance with our Refund/Return Policy and applicable law.

Please do not return an incorrect item unless our customer service team provides return instructions.

What should I do if my product arrives damaged?

Contact us at service@liveliferadiant.com as soon as reasonably possible.

Please include your order number and clear photographs showing the damaged product and/or packaging where possible.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy in accordance with our Refund/Return Policy and applicable law.

RETURNS & REFUNDS

What is your return and refund policy?

Returns, refunds, exchanges, damaged products, and other related matters are governed by our Refund/Return Policy available on liveliferadiant.com.

Please review the policy for eligibility requirements, applicable time periods, exclusions, and instructions.

How do I request a return?

Contact us at service@liveliferadiant.com before returning an item.

Please include your order number and the reason for your return request.

Our customer service team will review your request and, where applicable, provide further instructions in accordance with our Refund/Return Policy.

Please do not send a product to an address without first following the applicable return instructions.

How long does a refund take?

Once a refund has been approved and processed by us, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Please refer to our Refund/Return Policy for more information.

WEBSITE & SECURITY

Which browsers are supported?

For the best shopping experience, we recommend using a current version of a major modern browser such as:

• Google Chrome

• Safari

• Microsoft Edge

• Mozilla Firefox

Keeping your browser and operating system updated can also help improve security and compatibility.

Is ordering online secure?

We use commercially reasonable measures designed to protect information transmitted through our online store.

Payments are processed through secure payment systems and third-party payment providers. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For more information about how we handle personal information, please review our Privacy Policy.

Is it safe to use my credit or debit card on the Site?

Payment information is processed using the secure payment methods made available through our checkout and applicable payment providers.

We do not make guarantees beyond the security measures and protections provided by our payment and e-commerce infrastructure.

If you notice an unauthorized transaction involving your payment method, contact your bank or payment provider promptly.

PRIVACY

Is my personal information kept private?

We take the privacy of our customers seriously.

We collect, use, disclose, and otherwise process personal information in accordance with our Privacy Policy and applicable law.

We may share information with service providers where reasonably necessary to operate the Site, process payments, fulfill and deliver orders, provide customer service, prevent fraud, comply with legal obligations, and perform other activities described in our Privacy Policy.

For complete information about our privacy practices, please review our Privacy Policy on liveliferadiant.com.